Supervision during summer courses.
Example 2

A 16-year-old boy attended an English language program at a summer school in Belgium. On the day of departure, it turned out that the zipper on the suitcase had burst, and it was necessary to urgently solve the problem. Below is correspondence with my mother and our employee.

Saturday, evening before departure

[12.08.2023, 23:17]
Olga: Good night! Ivan has a problem: the zipper on his suitcase has burst. Please contact the camp early in the morning to help resolve this issue. I think I need to buy a new suitcase in the morning. He leaves for the airport at 10 am, but he needs to order a car half an hour earlier in order to pick up his suitcase and reload his things. Thank you!

[08/13/2023, 05:33]
Paradise: Olga, good morning! I wrote to the school, I’ll start calling them a little later

[08/13/2023, 06:45]
Olga: Diana, thank you!

[08/13/2023, 06:45]
Paradise: I called the school, now the staff will go to Ivan and discuss what can be done.

[13.08.2023, 06:46]
Olga: They’re escorting him to the airport? Will there be accompaniment until registration?

[08/13/2023, 06:46]
Paradise: Yes, of course.

[13.08.2023, 07:52]
Paradise: Olga, I checked with the school, their answer:

Unfortunately, we cannot ask the taxi driver to arrive early. However, this morning the night guards helped him pack his things and tied a rope around his suitcase. He will be able to go to the airport, where he can buy another suitcase.

[13.08.2023, 07:53]
Olga: Diana, and he goes by taxi and no one accompanies him?
It’s so inappropriate that he is sent with driver who doesn't speak English. The suitcase is open, he can’t even roll it. He needs help! You need to call the school!
You can buy a suitcase at the airport, but Ivan needs help and needs to be escorted to the check-in counter and find with him where to buy the suitcase.

[08/13/2023, 07:57]
Child: Well, they tied him up, how can I say, he’s still open, and they said about the driver that he couldn’t drive in me for the suitcase, because it can be dangerous

[13.08.2023, 07:57]

Paradise: The school replied that the driver will go with Ivan

[08/13/2023, 07:58]
Olga: The driver doesn’t speak English, how is that?
And why doesn’t the staff accompany the children to check-in for the flight?
Let them then organize the purchase of the suitcase first at the airport and he will reload the things in the parking lot so that the suitcase does not have to be carried around the airport, because... it is not transportable.

[08/13/2023, 08:01]
Paradise: Olga, today is Sunday, and shops in Belgium are closed, so the only place where you can buy a new suitcase is the airport. It is not a fact that the driver speaks English, the school cannot guarantee this, but there will be school staff at the reception who will give him clear instructions. The driver will carry Ivan's suitcase to check-in or to the place where he buys a new suitcase at the airport. Everything will depend on where the suitcase store will be. The school administrator at the reception is aware of the situation, and I asked her to explain in detail to the driver what to do so that Ivan gets maximum help

[08/13/2023, 08:07]
Olga: Why carry an open suitcase? This is a bad idea, it's better to leave the suitcase in the car, buy a new one, go back to the car and change things.
It's probably not close from the parking lot to the terminal. We need to look at the place along the way. The suitcase can be transported on a trolley, the main thing is that someone helps.
And 18 minutes from the camp there is a large department store TRAFIC AYWAILLE, where everything is sold. And it is open on Sundays.
The only thing I can’t understand is why the child is traveling unaccompanied by a school employee?
They are responsible for sending him home, this is a large airport, it is necessary to manage everything according to timing and escort him to customs .

[08/13/2023, 08:10]
Paradise: Olga, supermarkets can open, but departments with clothing and other goods may be closed, only food will be open. Therefore, they are waiting for a driver who can figure out where to go exactly in Brussels.
In their part, nothing works and they need to go to Brussels.

[08/13/2023, 08:18]
Olga: Diana, this is a supermarket of household goods and everything.

[13.08.2023, 08:19]
Paradise: I convey to you the words of the school, I am now in touch with them.

[13.08.2023, 08:19]
Child: Mom, maybe it would be better to stop by somewhere in Brussels.

[08/13/2023, 08:23]
Olga: Ivan should not have a driver or hired staff with him, but a person who is responsible for the child and his dispatch. For documents, if you need to resolve issues at registration
You never know what can happen.
The child is a minor, and they send him with some-then a driver
I hope the driver is not hired from outside, but works at the school constantly, because... otherwise, these are security issues
The child must be escorted to customs, make sure that everything is in order with his suitcase, that he has checked in properly for the flight!!!

[08/13/2023, 08:25]
Paradise: Olga, full support is provided only if the child is flying with UM (unaccompanied minor) status. But since the child is older and is flying alone, unaccompanied by the airline, he is traveling without a school employee. However, the driver always accompanies the children to the airport. This is the practice at all schools.

[13.08.2023, 08:26]
Olga: What do you mean? What if something happens? Who is responsible for the child?
The oldest is an adult.
Where is this driver from? Is this the school driver? Or a stranger?

[08/13/2023, 08:28]
Paradise: The transfer is provided by a company with which the school constantly works. It is, of course, completely safe as the school ensures that all drivers undergo all necessary checks. Small children also use transfers from school.

[08/13/2023, 08:29]
Olga: What a mess, the school must make sure that the foreigner, and even the child, has left the country! I would then order a VIP transfer for him on my own and they would take him everywhere and help him.
Now there is a problem - let the school solve it.
There are no options not to solve it.
This is their task as an educational institution.

[08/13/2023, 08:35]
Paradise: Olga, yes, the school confirmed that the driver will help in any way he can.

[08/13/2023, 08:38]
Olga: If you can’t find the suitcase, you need to ensure that the suitcase is packed so that it can be sent as luggage.

[08/13/2023, 09:31]
Child: Everything is fine, they helped me with the suitcase, we sealed it with film in the camp, then taped it on top and now wrapped it at the airport. I was shown to the counter and I checked in.

[13.08.2023, 09:32]
Olga: Diana, thank you for your help and communication with the camp.

[08/13/2023, 09:42]
Paradise: I am very glad that everything turned out well. Ivan, have a great trip!

Ivan's suitcase: